SHIPPING WITHIN NEW ZEALAND ONLY

FAQ

  • Is the product dishwasher, microwave, and oven safe?
  • Is it safe to put the product in the freezer?
  • Does your ware show knife marks?
  • How do I place an order?
  • How much is shipping?
  • What countries do you ship to?
  • What quantities can I purchase?
  • When will I get my pottery?
  • What happens if pieces break in transit?
  • Can I alter my order?
  • Can I return or exchange an item?
  • Are Temuka Pottery glazes safe? Yes they are.
  • Do you sell gift vouchers?
  • Lead and Cadmium in Temuka Pottery
  • Why is there variation from piece to piece?

Product Care

Is the product dishwasher, microwave, and oven safe?

Follow these guidelines to get the best service from your pottery.

 

Dishwasher
Our pottery is safe to use in domestic and commercial dishwashers.

 

Microwave

Temuka Pottery is not recommended for use in a microwave oven. Whilst the ware is a great performer in the rugged hospitality environment, the lush, thick and multi-layered glazes create heat-shock risks in a microwave oven.

 

Cooking
Our tableware pieces are not intended for use as cooking vessels. Pottery should never be exposed to heating from only one side, e.g. hob, BBQ, grill or flame. Please avoid placing cold items in hot dishes and never transfer pieces from the freezer to an oven or microwave. Very hot pieces should not be placed on cold surfaces or into cold water. Baking dishes should be filled when placed into a cool oven. Do not use them as roasting dishes – they will fail.

Is it safe to put the product in the freezer?

While we don’t make storage vessels, it is safe to put our pottery in the freezer but this item should never go straight into an oven or microwave until it has warmed to room temperature. Pottery should never be exposed to sudden changes in temperature as this may cause the piece to crack.

Does your ware show knife marks?

Some matte glazes may be prone to cutlery marking which is usually removable with products like Barkeeper’s Friend. Coloured glaze shows scratching more readily and reasonable care should be taken when stacking ware.

Orders + Shipping

How do I place an order?

Our online store has our full collection. All purchases are to be made here.

How much is shipping?

Shipping costs depend on the item you’ve ordered and where within New Zealand it’s being delivered. Your shipping costs will be calculated at checkout. 

What countries do you ship to?

Our shipping calculator will only quote for postage to New Zealand addresses, we are unable to ship elsewhere.

What quantities can I purchase?

All our pottery which is classified as dinnerware can be purchased in denominations of 2, this means you can build your own dinner set. Our accessories which are supplementary to our dinnerware can be purchased individually. This is also perfect for gifting. 

When will I get my pottery?

Because we make a large range not all items are held in stock. Most pieces are glazed to order and this can take several (usually 4-6) weeks. If your purchase is urgent please contact the production team in the studio to get an estimated delivery shipping date.

What happens if pieces break in transit?

If parcels are received damaged or damage is suspected, please either unpack this in the presence of the carrier or sign as ‘packaging damaged, received subject to inspection’ or something similar. Please let us know as soon as possible so we can make contact with the carrier. We’ll either refund you or replace these items free of charge.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Returns

Can I return or exchange an item?

We will only accept returned items if your pottery arrives damaged or is defective. We are unable to exchange pieces or accept returns in other circumstances, therefore please make your selections carefully as purchases are deemed final.

Miscellaneous

Are Temuka Pottery glazes safe? Yes they are.

Temuka pottery does not use any leaded glazes.

However, Temuka Pottery uses Cadmium Red pigments to produce red glazes. These pigments are specifically engineered to be safe and the resulting red glazes comply with standards for cadmium release.

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $50, $100, $150 & $200

Purchase your gift voucher here.

Lead and Cadmium in Temuka Pottery

Temuka Pottery does not use any leaded glazes. Although cadmium can be used safely in glazes we do not currently produce any red-glazed ranges using cadmium.

Why is there variation from piece to piece?

It’s the nature of hand-crafted pottery that spontaneous variations will exist between pieces. Each piece is individually hand glazed in our NZ studio, and then fired in the kiln. We love the fact that no two pieces are the same and we’d encourage you to embrace the variation as well.